Refund & Cancellation Policy

30-Day Money-Back Guarantee

We offer a 30-day money-back guarantee for all courses purchased on CertoSphere. If you're not satisfied with your course for any reason, you can request a full refund within 30 days of purchase.

Eligibility Criteria

You are eligible for a refund if:

• You request a refund within 30 days of course purchase
• You have completed less than 30% of the course content
• You have not downloaded any course completion certificates
• The course content is significantly different from what was advertised
• You experience technical issues that prevent course access (and we're unable to resolve them)

Non-Refundable Situations

Refunds will not be issued in the following cases:

• After 30 days from the date of purchase
• If you have completed more than 30% of the course
• If you have downloaded or received your course completion certificate
• For courses purchased during special promotions or discounts (unless otherwise stated)
• If your account has been terminated due to violation of our terms of service

How to Request a Refund

To request a refund, please follow these steps:

1. Submit a Request: Send an email to [email protected] with your course name and order number
2. Provide Reason: Include a brief explanation of why you're requesting a refund
3. Wait for Review: Our team will review your request within 3-5 business days
4. Receive Confirmation: You'll receive an email confirmation once your refund is approved
5. Refund Processing: Refunds are processed within 7-10 business days to your original payment method

Course Cancellation

We reserve the right to cancel or discontinue courses at any time. In such cases:

• Students will be notified at least 30 days in advance (where possible)
• Full refunds will be issued for cancelled courses
• Students will have the option to transfer to a similar course at no additional cost
• Access to course materials will remain available for 90 days after cancellation

Subscription Cancellations

For monthly or annual subscription plans:

• You can cancel your subscription at any time from your account settings
• Cancellations take effect at the end of your current billing period
• No refunds are provided for partial months
• You'll retain access to all courses until the end of your billing period

Refund Processing Time

Once your refund is approved:

• Credit/Debit Cards: 7-10 business days
• PayPal: 5-7 business days
• Bank Transfer: 10-14 business days

Please note that actual refund times may vary depending on your financial institution.

Technical Issues

If you experience technical difficulties:

1. Contact our support team first at [email protected]
2. Provide details about the issue you're experiencing
3. Our team will work to resolve the issue within 48 hours
4. If we cannot resolve the issue, a full refund will be issued

Contact Information

For questions about refunds and cancellations: