Refund & Cancellation Policy

30-Day Money-Back Guarantee

We offer a 30-day money-back guarantee for all courses purchased on CertoSphere. If you're not satisfied with your course for any reason, you can request a full refund within 30 days of purchase.

Eligibility Criteria

You are eligible for a refund if:

• You request a refund within 30 days of course purchase
• You have completed less than 30% of the course content
• You have not downloaded any course completion certificates
• The course content is significantly different from what was advertised
• You experience technical issues that prevent course access (and we're unable to resolve them)

Non-Refundable Situations

Refunds will not be issued in the following cases:

• After 30 days from the date of purchase
• If you have completed more than 30% of the course
• If you have downloaded or received your course completion certificate
• For courses purchased during special promotions or discounts (unless otherwise stated)
• If your account has been terminated due to violation of our terms of service

How to Request a Refund

To request a refund, please follow these steps:

1. Submit a Request: Send an email to [email protected] or call us at 713-401-9995 with your course name and order number
2. Provide Reason: Include a brief explanation of why you're requesting a refund
3. Wait for Review: Our team will review your request within 3-5 business days
4. Receive Confirmation: You'll receive an email confirmation once your refund is approved
5. Refund Processing: Refunds are processed within 7-10 business days to your original payment method

Course Cancellation

We reserve the right to cancel or discontinue courses at any time. In such cases:

• Students will be notified at least 30 days in advance (where possible)
• Full refunds will be issued for cancelled courses
• Students will have the option to transfer to a similar course at no additional cost
• Access to course materials will remain available for 90 days after cancellation

Subscription Cancellations

For monthly or annual subscription plans:

• You can cancel your subscription at any time from your account settings
• Cancellations take effect at the end of your current billing period
• No refunds are provided for partial months
• You'll retain access to all courses until the end of your billing period

Refund Processing Time

Once your refund is approved:

• Credit/Debit Cards: 7-10 business days
• PayPal: 5-7 business days
• Bank Transfer: 10-14 business days

Please note that actual refund times may vary depending on your financial institution.

Technical Issues

If you experience technical difficulties:

1. Contact our support team first at [email protected] or call 713-401-9995
2. Provide details about the issue you're experiencing
3. Our team will work to resolve the issue within 48 hours
4. If we cannot resolve the issue, a full refund will be issued

Exceptional Circumstances

We understand that unexpected situations may arise. In cases of:

• Medical emergencies or serious illness
• Family emergencies
• Deployment or military service
• Other extraordinary circumstances

Please contact our support team to discuss your situation. We review each case individually and may offer extensions, course credits, or other accommodations.

Contact Information

For questions about refunds and cancellations: