Privacy Policy

Last updated: November 18, 2025

Your privacy is important to us. This Privacy Policy explains how CertoSphere collects, uses, and protects your personal information.

1. Information We Collect

We collect several types of information to provide and improve our services:

Personal Information

  • Name, email address, and contact information
  • Account credentials and profile information
  • Payment and billing information
  • Professional certifications and qualifications

Usage Information

  • Course progress and completion data
  • Quiz and assignment submissions
  • Platform interaction and engagement metrics
  • Device information and IP addresses

2. How We Use Your Information

We use the collected information for the following purposes:

  • To provide, maintain, and improve our services
  • To process your course enrollments and payments
  • To track your learning progress and award certificates
  • To communicate with you about courses, updates, and support
  • To personalize your learning experience
  • To analyze platform usage and improve our offerings
  • To comply with legal obligations

3. Information Sharing and Disclosure

We do not sell your personal information. We may share your information in the following circumstances:

  • With instructors: Course progress and performance data
  • With service providers: Payment processors, email services, and hosting providers
  • For legal reasons: When required by law or to protect our rights
  • With your consent: When you explicitly authorize sharing

4. Data Security

We implement industry-standard security measures to protect your information:

  • Encryption of data in transit and at rest
  • Secure authentication mechanisms
  • Regular security audits and updates
  • Access controls and monitoring
  • Employee training on data protection

However, no method of transmission over the Internet is 100% secure. We strive to protect your data but cannot guarantee absolute security.

5. Cookies and Tracking Technologies

We use cookies and similar technologies to:

  • Remember your preferences and settings
  • Authenticate your account
  • Analyze platform usage and performance
  • Provide personalized content and recommendations

You can control cookie settings through your browser preferences.

6. Your Rights and Choices

You have the following rights regarding your personal information:

  • Access: Request a copy of your personal data
  • Correction: Update or correct inaccurate information
  • Deletion: Request deletion of your account and data
  • Opt-out: Unsubscribe from marketing communications
  • Data portability: Request your data in a portable format

7. Children's Privacy

Our services are not intended for children under 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

8. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place for such transfers.

9. Changes to This Policy

We may update this Privacy Policy periodically. We will notify you of any material changes via email or platform notification. Your continued use of the platform after such changes constitutes acceptance of the updated policy.

10. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us:

Email: [email protected]

Data Protection Officer: [email protected]

Address: CertoSphere Learning Solutions